Welcome to My Haven Maids. These Terms of Service ("Terms") describe the conditions for using www.myhavenmaids.com and requesting or purchasing cleaning services arranged through My Haven Maids ("Company," "we," or "us"). Please read them before scheduling service. By using the website or accepting a confirmed service appointment, you agree to these Terms to the extent permitted by applicable law. If separate booking terms are presented and accepted, they also apply; any conflict should be resolved in favor of the more specific terms disclosed at booking, subject to law.

1. Our Services
My Haven Maids coordinates premium residential cleaning, deep cleaning, and boutique office cleaning in designated Arizona service areas. Availability, scope, frequency, pricing, and any special requests are confirmed individually. A service inquiry does not guarantee acceptance or an appointment. The Company may decline requests that are outside its service scope, coverage area, or safe operating conditions.

2. Scheduling and Appointments
Appointments are subject to confirmation by My Haven Maids. Customers agree to provide accurate contact information, service address, property details, access instructions, and any relevant conditions before service. Arrival windows and estimated durations may change due to traffic, prior appointments, weather, safety, or other circumstances. We will make reasonable efforts to communicate material scheduling changes.

3. Cancellations and Rescheduling
Customers may cancel or reschedule without a fee when My Haven Maids receives notice at least 24 business hours before the scheduled appointment, during the Company's stated business hours. A cancellation or rescheduling request received with less than 24 business hours' notice may result in a $99 fee for the affected appointment. Requests received outside business hours are treated as received when business hours resume for purposes of processing notice.
My Haven Maids may waive the fee for emergencies it considers valid. Current business hours and the method for giving notice must be provided to customers before a booking is confirmed. No fee will be imposed where prohibited by law or contrary to a more favorable written booking agreement.

4. Access, Lockouts, and No-Shows
Customers must ensure that the property is accessible at the confirmed appointment time and that any required entry codes, keys, parking instructions, or authorized contacts are available.
If a service provider cannot enter because the customer is unavailable or access arrangements are insufficient, My Haven Maids may assess a $99 lockout or no-show fee. We may waive the fee for a valid emergency and will not charge it where prohibited by law. The Company will make reasonable efforts to contact the customer before treating an appointment as a lockout.

5. Pricing and Payment
My Haven Maids provides or confirms pricing before accepting a booking. The customer pays My Haven Maids, and My Haven Maids separately compensates the independent cleaning provider.
The customer authorizes charges expressly disclosed and accepted in connection with the booking, including the agreed service price and any applicable disclosed fees. Unless the booking confirmation states otherwise, payment is due upon completion of service.
We may use a third-party payment processor; customers must provide valid payment information when required. Taxes, if applicable, will be handled as required by law.

6. Service Fee
A 3.05% service fee may be added to a booking only when the amount, calculation, and purpose are clearly disclosed before the customer authorizes payment and the fee is permitted by applicable law and payment-network rules.
This fee is not automatically imposed merely by publication of these Terms. Any applicable fee will be separately identified in the customer's quote or checkout before acceptance. The Company will not represent a payment-card surcharge as a general service fee if its actual application or processing violates governing rules.

7. Recurring Service
Customers may request recurring cleaning on a mutually agreed schedule. Recurring service is not an automatic subscription or authorization for indefinite charges unless the customer separately and affirmatively agrees to those terms.
Frequency, price, payment timing, and cancellation procedures will be disclosed before enrollment. A customer may discontinue future recurring appointments subject to the notice and cancellation provisions applicable to an already confirmed appointment and any applicable law.

8. Refunds and Service Concerns
Completed cleaning services are generally nonrefundable, except as required by law or expressly agreed in writing.
If a customer is dissatisfied, the customer should contact My Haven Maids promptly and provide a description of the concern, preferably with photographs where appropriate. The Company will review the circumstances and may offer a reasonable corrective visit, adjustment, or other resolution at its discretion, subject to applicable consumer protections.
Nothing in this section limits nonwaivable legal remedies.

9. Independent Service Providers
My Haven Maids engages independent cleaning contractors to perform services. Customers contract and pay through My Haven Maids rather than paying cleaners directly for bookings arranged by the Company.
Independent-contractor classification and the respective responsibilities of the Company and service providers are governed by actual working arrangements and applicable Arizona and federal law, not solely by the terminology in these Terms.
Nothing in these Terms is intended to disclaim legal responsibilities that My Haven Maids cannot lawfully avoid.

10. Direct Hiring and Non-Circumvention
To protect its legitimate customer-acquisition and referral interests, My Haven Maids requests that customers not knowingly bypass the Company to hire a cleaner first introduced through My Haven Maids for substantially the same services during an active service relationship or within nine months after the last Company-arranged appointment.
A proposed $5,000 direct-hiring or finder's fee would apply only if specifically agreed in a separate, clear written agreement and only to the extent enforceable under Arizona law.

11. Property Damage and Service Concerns
Customers should promptly report suspected property damage, missing items, or other incidents associated with a cleaning appointment.
My Haven Maids may request photographs, supporting information, and a reasonable opportunity to investigate. Responsibility for substantiated losses will be evaluated based on the circumstances, applicable agreements, insurance coverage, and governing law.
Customers should secure cash, valuables, confidential documents, and fragile or irreplaceable items before service.

12. Limitation of Liability
To the extent permitted by Arizona law, My Haven Maids will not be liable for indirect, incidental, special, or consequential damages arising from use of its website or services.
Any limitation of direct damages or contractual remedies must be reasonable, clearly disclosed, and consistent with applicable law.
Nothing in these Terms excludes liability or consumer rights that cannot lawfully be limited or waived, including liability arising from conduct for which exclusion is prohibited.

13. Indemnification
To the extent permitted by law, customers agree to indemnify My Haven Maids against third-party claims, losses, or expenses arising directly from the customer's unlawful conduct, material misrepresentations, or breach of these Terms.
This provision does not require customers to indemnify My Haven Maids for its own negligence, misconduct, or other liability that cannot lawfully be transferred.

14. Website Use and Intellectual Property
The My Haven Maids name, branding, website content, written materials, and original visual elements are protected by applicable intellectual-property laws.
Visitors may not reproduce or commercially exploit protected website content without authorization. Customers agree not to misuse the website, submit fraudulent requests, or interfere with its normal operation.

15. Privacy and Communications
Personal information is handled in accordance with our Privacy Policy.
Customers may receive service-related communications concerning inquiries, appointments, scheduling, and service updates.
Promotional text messages require separate consent where applicable. Consent to receive marketing messages is not a condition of purchasing cleaning services.
Message frequency may vary. Message and data rates may apply. Customers may reply STOP to opt out of supported text-message programs or HELP for assistance.
Additional information is available in our Privacy Policy and SMS consent disclosures.

16. Governing Law and Disputes
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where other applicable law requires otherwise.
The parties agree to attempt to resolve service-related concerns through good-faith communication before pursuing formal remedies.
Any forum-selection, dispute-resolution, or waiver provisions will be subject to applicable law.

17. Severability
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

18. Changes to These Terms
My Haven Maids may update these Terms to reflect changes in business operations, services, or legal requirements.
Updated Terms will be posted on our website with a revised effective date. Material changes affecting existing bookings or recurring payment arrangements will be communicated as required by applicable law.

19. Contact Us
For questions, service concerns, or assistance with these Terms, please contact:
My Haven Maids
Email: info@myhavenmaids.com
Website: www.myhavenmaids.com
You may also reach us through the Contact page on our website.