Common Questions
What is included in a residential cleaning?
Our residential cleaning service is designed to maintain a beautifully cared-for home through detailed attention to the areas you use most. Each service is tailored to your home, priorities, and cleaning needs, with clear expectations established before your visit.
What is included in a deep cleaning?
Deep cleaning provides a more detailed level of care for homes that need additional attention. It is ideal for first-time visits, seasonal resets, or spaces that have not been professionally cleaned recently.
Do you offer recurring cleaning services?
Yes. My Haven Maids offers recurring cleaning options for clients who prefer consistent care and a home that feels maintained from one visit to the next.
Do I need to provide cleaning supplies or equipment?
No. Our cleaning professionals arrive prepared with the supplies and equipment needed to complete your service unless specific arrangements are made in advance.
Do I need to be home during my cleaning?
No. You may be home during your service, or you may arrange secure access in advance. We will discuss access preferences before your scheduled visit.
Can I request special attention for certain areas of my home?
Yes. We encourage you to share your priorities with us so we can better understand your expectations and focus on the areas that matter most to you.
Will I have the same cleaning professional each visit?
We make every effort to provide consistency whenever possible. Most importantly, every cleaning professional is expected to follow the same My Haven Maids service standards.
What if I have pets in my home?
Pets are welcome. We simply ask that you let us know in advance so we can note any special instructions and help create a comfortable experience for everyone.
How do I receive a quote?
Complete our Service Inquiry form with a few details about your space and the service you are interested in. We will follow up to discuss your needs and next steps.