Privacy Policy
My Haven Maids ("My Haven Maids," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit www.myhavenmaids.com, request a quote, schedule or receive cleaning services, communicate with us, or otherwise interact with our business. It applies to website visitors, prospective and current customers, and other individuals who contact or engage with My Haven Maids in connection with our residential and boutique office cleaning services.
Effective Date: October 11, 2026
Information We Collect
We collect personal information that you voluntarily provide when you contact us, request a quote, schedule a cleaning, or otherwise interact with My Haven Maids. This may include your name, email address, telephone number, service address, mailing address, preferred days and times for service, details about your home or office (such as approximate size, number of rooms, and any special instructions), and your service preferences.
We also collect information you submit through our website forms, emails, text messages, and other communications, including the content of your messages and any feedback you provide. If you make a payment or authorize us to store billing details, we collect billing and payment-related information as needed to process your transactions. Certain payment details may be processed directly by our payment processors.
When you visit www.myhavenmaids.com, we may automatically collect limited technical information about your use of the site, such as your browser type, device type, general location based on IP address, pages viewed, and the date and time of your visit. This information helps us understand how visitors use our website and improve its performance and user experience.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, quote requests, and service questions.
- To schedule, manage, and deliver residential and boutique office cleaning services.
- To communicate with you about upcoming appointments, changes, confirmations, and follow-ups.
- To process payments, send invoices or receipts, and maintain accurate business and financial records.
- To personalize your cleaning services based on your preferences and instructions.
- To improve our services, website, and customer experience, including through feedback you provide.
- To send you promotional emails or text messages about services, offers, or updates when you have provided the appropriate consent.
We may also use your information as necessary to comply with applicable laws, regulations, and legal obligations, and to protect our rights, property, and the safety of our customers, staff, and the public.
Information Sharing and Service Providers
We may share your information with trusted third parties who help us operate our business and deliver our services. This may include cleaning professionals, scheduling and customer management tools, payment processors, email and messaging platforms, and other service providers who perform services on our behalf. These parties are permitted to use your information only as reasonably necessary to provide services to My Haven Maids and are expected to protect your information in a manner consistent with this Privacy Policy and applicable law.
We do not sell your personal information. In addition, mobile information, SMS opt-in data, and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
We may also disclose information if we believe it is necessary to comply with a legal obligation, respond to lawful requests from public authorities, protect our rights or property, or protect the safety of our customers, staff, or others.
Data Security and Retention
We use reasonable physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our cleaning services, manage our relationship with you, maintain accurate business and financial records, and comply with our legal and regulatory obligations. When information is no longer needed for these purposes, we will take reasonable steps to delete, de-identify, or securely store it in accordance with applicable law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the site function properly, remember your preferences, and understand how visitors use www.myhavenmaids.com. Cookies are small text files stored on your device by your browser. You can usually adjust your browser settings to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the website may not function as intended.
We may also use general website analytics tools to help us understand traffic patterns and improve our website and services. These tools may collect information such as your browser type, device type, pages visited, time spent on pages, and general location based on IP address.
Text Messaging and Communication Preferences
With your consent, we may send you text messages (SMS) related to your cleaning services and, where permitted, promotional offers.
Transactional text messages may include appointment confirmations, reminders, updates about your service, and important notices related to your account or scheduled cleanings. Promotional text messages may include special offers, service updates, or other marketing communications. You may provide consent for transactional and promotional messages separately where applicable.
Message frequency will vary based on your interactions with us and your scheduled services. Message and data rates may apply according to your mobile plan. You can opt out of receiving text messages at any time by replying STOP to a message from us. For help or more information about our text messaging practices, reply HELP or contact us at info@myhavenmaids.com.
Your consent to receive promotional text messages is not a condition of purchasing cleaning services from My Haven Maids. Mobile information, SMS opt-in data, and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, such as the right to request access to the information we hold about you, to request corrections to inaccurate information, or to request deletion of certain information, subject to legal and business recordkeeping requirements.
You can also manage your communication preferences. You may opt out of marketing emails by using the unsubscribe link in those messages, and you may opt out of promotional text messages by replying STOP as described above. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your scheduled services, account, or ongoing business relationship with My Haven Maids.
To exercise your privacy rights or ask questions about how we handle personal information, please contact us at info@myhavenmaids.com.
Third-Party Services and External Links
Our website and services may include links to external websites or may allow you to interact with third-party services. These third parties may have their own privacy policies and practices, which govern how they collect, use, and protect your information. We encourage you to review the privacy policies of any third-party websites or services you visit.
My Haven Maids is not responsible for the privacy practices, security, or content of websites or services operated by third parties.
Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the Effective Date near the top of this page. Your continued use of our website or services after an updated Privacy Policy is posted means that you acknowledge the changes.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
My Haven Maids
info@myhavenmaids.com
www.myhavenmaids.com